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    30 Day Return Policy

    You May cancel your order and return your item for a refund or an exchange within 30 days (30) working days (beginning with this day after receipt) *Exclusions apply. You must cancel your order in writing (email is fine) & request a returns number. If an order has already been dispatched by us then you will be expected to return items at your own expense. 

    If goods delivered are damaged, missing or incorrect, you must advise us as soon as possible, and within two days from the date of delivery. If you notify us of a problem with your goods, we will either make good of any shortage; replace any goods that are found to be damaged or defective; or refund the amount paid by you for the goods in question. 

    Please contact us at carlyjonescarlita@icloud.com or call us on 07515812885 

    Please inspect your goods immediately upon delivery. 

    Company Details 

    Carly’s Dog Grooming 

    Mrs Carly Mills-Jones 

    2 Garreglwyd  Road, Holyhead, Anglesey, North Wales ll651th

    Damaged In Transit

    When goods are damaged in transit you must report this to us within 24-48 hours or we cannot claim against the courier for the loss.

    Please do not open nor use the product if it’s damaged, as once it’s unpacked or used you have agreed to it being in good condition. If you are unable to check the goods upon receipt, please note “NOT CHECKED” on the delivery papers before you sign for the goods. 

    You then have two working days to check for damage/shortages, as stated above. Note: We may request photographic evidence of damaged goods so we can claim on our courier. 

    Shipping

    For orders Outside of Uk please email us for a shipping quote 

    Orders received before 4pm will be posted second class. 

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    Payment methods
    • American Express
    • Apple Pay
    • Diners Club
    • Discover
    • Google Pay
    • Klarna
    • Maestro
    • Mastercard
    • PayPal
    • Shop Pay
    • Union Pay
    • Visa
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